Privacy Policy

Our Privacy and Complaints Policies

Privacy Policy

Who are we?

We can be contacted on the contact details as set out on the home page of our website.

If you have questions about your personal information, please contact us by email, telephone or post.

Why do we collect and use your personal information?

We collect and use your personal information to provide you with our repair, maintenance and installation services.

We may also use your personal information to send marketing communications about similar products and services by email. Each marketing email will include an unsubscribe link, and you can object to receiving marketing at any time.

What is our lawful basis for handling your personal information?

Under UK GDPR, the lawful bases we rely on are:

• Contract - to deliver our services and fulfil our agreement with you.

• Legal obligation - where required by law (e.g. reporting to regulators).

• Legitimate interests - to send marketing about similar services, to work with professional service providers, or in the event of a merger or acquisition.

We rely on the soft opt-in for email marketing to existing customers, in line with PECR.

What happens if I do not provide my personal information?

If you do not provide the personal information we request, we may not be able to provide our services to you.

Who will we share your personal information with?

We may share your information with:

• Finance lenders/brokers (for finance applications)

• Law enforcement agencies and regulators (e.g. FCA, HMRC) where required

• Professional advisers (lawyers, accountants, compliance consultants) under confidentiality agreements

• Successor organisations if we are involved in a merger or acquisition

How long will we store your personal information?

• We will retain your information for up to six years from the date we stop providing services to you.

• If you consent to marketing, we will retain your data until you withdraw consent or unsubscribe.

What are your rights under UK GDPR?

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (after services end)

• Restrict how we use your data

• Object to processing

• Data portability (e.g. in Excel or Word format)

• Withdraw consent at any time

We will respond to all rights requests within one month.

How can I exercise my rights?

You can contact us using the contact details at the top of this policy.

How do I complain?

• Contact us directly using the above details.

• Or contact the Information Commissioner's Office (ICO):

• Online: https://ico.org.uk/concerns/

• Phone: 0303 123 1113